Fulton County

High-Performing Services Organization: Cisco Unified IP Communications Deployment

Client: Fulton County

Challenge: Client needed to transition from a legacy Nortel voice infrastructure to a new Cisco Unified IP Communications infrastructure in a short period of time. There was to be no downtime as voice communications for the client are mission critical. System would encompass over 3000 users, Call Center operations, training, voice mail and extensive calls flow programming and scripting.

Solutions: Intellispring deploy it’s a fast response Voice Team including a CCIE with the rare voice specialization

Business Impact: Our solution provided the following benefits to the client:

  • The implementation went ahead successfully without an outage or decline in service. Client legacy system was successfully migrated with no loss of voice capabilities.