Intellispring Avaya Solutions
Our Intellispring Avaya Solutions group will develop, design and deliver advanced Unified Communications, IP Telephony, Mobility and Contact Center solutions that drive down operational costs and improve business performance. We offer a suite of IP telephony and contact center solutions for businesses and organizations of all sizes. We help you streamline processes, improve productivity and manage communications across an increasingly "virtual" network of employees, vendors and customers. The available solutions embed intelligent communications capabilities into the very fabric of your company's operations making your people more productive, your processes more intelligent and increasing your customers’ satisfaction.
Benefits
- IP Telephony and unified communications solutions that slash your operating costs and dramatically increase productivity for all workers, regardless of location
- Contact centers (IP and traditional) that improve customer satisfaction and loyalty
- Data solutions for unified management capabilities sent over data and
Unified Communications
The centerpiece of the unified communications (UC) portfolio is Avaya Aura™, a SIP-based communication platform that unifies complex communications networks. With proven abilities to reduce infrastructure costs and easily deploy centralized collaboration and customer service applications, Avaya Aura provides an upgrade path for all existing Nortel voice and UC customers. The roadmap expands the value of Avaya Aura with the addition of Avaya (formerly Nortel) Agile Communications Environment (ACE). ACE uses Service-Oriented Architecture and Web Services to facilitate the rapid development of communications enabled applications.
Contact Center
Avaya Aura is also at the center of Avaya's contact center portfolio. With this foundation, contact centers will move to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication. The new contact center solution will be based on a new and collaborative work assignment model that will connect customers, agents, and information. The new capabilities will enable businesses and organizations to stay ahead of growing customer care demands for tighter integration and lower costs. The integrated roadmap will seamlessly extend the combined Avaya and Nortel Enterprise Solutions market-leading portfolio with capabilities for agent desktop, work assignment, experience management, and analytics that will scale from mid-range to large contact centers.
Small and Medium Enterprise (SME) Communications
Avaya IP Office, BCM, Norstar, PARTNER® and Integral 5 all remain for sale with a plan to converge the platforms to the company's flagship hybrid IP offering, IP Office. Avaya will blend Nortel features, interfaces and phones with IP Office to create a richer solution with strong investment protection benefits. This approach follows the model Avaya has successfully implemented with other systems into IP Office.
Data Products
As previously announced, Avaya will adopt the current roadmap of NES data products in its entirety. Avaya believes that the technology, customer base and innovative product roadmap represent a compelling value proposition for global customers. A key component of plug and play communications is the underlying, enabling network and the new Avaya data portfolio brings significant advantages of "Always-On" reliability, network efficiency and scalability to grow with customers’ business needs. Included in the Avaya data portfolio are solutions for Ethernet Switching, Routers, Wireless Networking, Access Control and Unified Management.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.
For more information contact an Intellispring Account Manager at 678.291.0711.