What is Intellispring i-Smart Maintenance Service and what can it do for me?
It’s peace of mind. Intellispring i-Smart offers comprehensive maintenance and support services for your company’s network. Whether you’re looking to completely outsource network maintenance or simply augment your existing technology staff, we have a solution for your business. With i-Smart, you receive access to important Tier 1, 2 and 3 supports.
Features
- Tailored to meet your precise needs, i-Smart transforms your support function into a value-added component of your IT organization. We can work hand and hand with your existing staff or without, with Cisco SmartNet warranties or without them. You can count on a quick, easy transition to the Intellispring i-Smart Maintenance.
- Single Point-of-Contact. Eliminate the hassles and finger pointing associated with multiple vendors. Intellispring provides one contact source for all of your network-related maintenance concerns. Call a single number, and let an Intellispring helpdesk engineer handle the rest. We manage the trouble to resolution and escalate to relevant organizations as necessary. That’s less work for you.
- 24x7 Support and Trouble Reporting. Your network doesn’t shut down at 5pm. Report troubles when they arise, and with optional 24x7 maintenance, we’ll work to resolve a problem before it becomes one. Same-day or next-day support packages are also available.
- Remote Diagnostics. Dispatches can be costly and unnecessary. With remote diagnostic capability, Intellispring engineers can identify faults, determine the source, and act to resolve network problems without ever rolling a truck. That means cost savings and quicker recovery times.
- i-Smart Trouble Reporting. Looking for convenience and ease of use? Try the Intellispring Web-based ticket system to open and view the status of trouble tickets. i-Smart is available only with the on-site i-Smart maintenance service.